Refund Policy

1. Overview

At ValinoeDev, we want you to be completely satisfied with your purchase. Because digital products cannot be "returned" in a traditional sense, we offer a time-limited refund window based on trust. We believe that if a product isn't right for you, you deserve your money back.

2. Digital Products — Full Refund (14 Days)

You are eligible for a full refund if:

• Your request is made within 14 calendar days of the date of purchase.
• The product has a significant bug or error that we cannot fix within 48 hours of being reported.
• The product does not substantially match the description on the sales page.
• You simply changed your mind — no reason needed within the 14-day window.

Eligible products include all downloadable templates, boilerplates, UI kits, and libraries.

3. Development Services — Refund Conditions

Service refunds depend on the stage of work:

• Before work begins: Full refund, no questions asked.
• Work in progress (less than 50% complete): Partial refund (50% of the service price).
• Work completed and delivered: No refund. If you are unhappy with the quality, we will offer one free revision to address specific, documented concerns.

"Work begins" is defined as the moment we start writing code, not the moment payment is received. We will notify you when work has started.

4. How to Request a Refund

Requesting a refund is straightforward:

1. Email us at refunds@yourdomain.com with the subject line "Refund Request".
2. Include your order reference number (found in your purchase confirmation email).
3. Optionally tell us why you're requesting a refund — this helps us improve, but it is not required.
4. We will confirm receipt of your request within 24 hours.
5. The refund will be processed within 48 hours of confirmation.

5. Refund Method

Refunds are returned to the original payment method:

• PayPal payments — refunded directly to your PayPal account.
• Credit/debit card payments — refunded to your card. Depending on your bank, it may take 3–10 business days to appear on your statement.
• Buy Me a Coffee payments — refunded via PayPal or bank transfer; we will arrange this directly with you by email.
• Wise / bank transfer payments — refunded to the originating bank account.

6. What Is Not Covered

Refunds are not available in the following circumstances:

• The 14-day refund window has expired.
• You have violated the licence terms (e.g., redistribution of the product).
• The issue is caused by your own modifications to the code after purchase.
• You have purchased a service and work has been fully delivered.
• The product was purchased under a discounted or promotional offer that explicitly excluded refunds.
• Chargebacks initiated without contacting us first. We take fraudulent chargebacks seriously and reserve the right to dispute them.

7. Disputes and Chargebacks

We strongly encourage you to contact us before initiating a dispute or chargeback with your bank or PayPal. In most cases, we can resolve the issue quickly and to your satisfaction.

If you file a chargeback without first contacting us, we reserve the right to provide evidence to the payment processor and to suspend your access to future purchases.

8. EU / UK Consumer Rights

If you are a consumer resident in the European Union or the United Kingdom, you may be entitled to a statutory right of withdrawal (cooling-off period) of 14 days from the date of purchase of a digital product, under EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013.

By completing the purchase and explicitly requesting immediate digital delivery (download link), you acknowledge that the right of withdrawal may be waived upon download. However, as a matter of goodwill, we honour a full 14-day refund window regardless.

9. Contact

Refund requests and questions:
Email: refunds@yourdomain.com
General support: support@yourdomain.com
Response time: Within 24 hours on business days.