Privacy Policy

1. Who We Are

ValinoeDev ("we", "us", "our") is operated by [Your Full Legal Name / Business Name], located at [Your Business Address], [City, Country]. We sell digital products and development services online.

If you have any privacy-related questions, contact us at: privacy@yourdomain.com

2. Data We Collect

Information you provide directly

• Name and email address — collected when you purchase a product, contact us, or subscribe to updates.
• Message content — any information you voluntarily include in contact form submissions or email correspondence.
• Payment information — we do not store payment card numbers. Payments are processed by PayPal, Stripe, or Buy Me a Coffee. Only the transaction reference and amount are stored in our records.

Information collected automatically

• IP address and browser type — collected by our web server logs for security and abuse prevention.
• Cookies and analytics — we use basic analytics (see Section 8) to understand how visitors use the site. No personal profiling is performed.
• Referral source — we may record which page or link brought you to the site to understand our traffic sources.

3. How We Use Your Data

We use your personal data for the following purposes:

• Order fulfilment — to send you your purchased product or arrange service delivery.
• Customer support — to respond to your questions, support requests, or refund claims.
• Transactional email — order confirmations, download links, and refund notifications.
• Legal compliance — to comply with applicable laws, including tax reporting and fraud prevention.
• Service improvement — aggregated, anonymised data is used to understand which products are popular and how to improve the site.

We do not use your data for:

• Selling or renting data to third parties.
• Unsolicited marketing beyond transactional emails you specifically opt into.
• Automated decision-making or profiling that has legal or significant effects.

4. Legal Basis for Processing (GDPR)

If you are based in the European Economic Area (EEA) or the UK, we process your data under the following legal bases:

• Contract performance — processing necessary to fulfil your order or provide the service you purchased (Article 6(1)(b) GDPR).
• Legitimate interests — fraud prevention, site security, and service improvement (Article 6(1)(f) GDPR).
• Legal obligation — tax and accounting requirements (Article 6(1)(c) GDPR).
• Consent — for non-essential cookies and optional marketing emails, where you have given explicit consent.

5. Data Sharing

We share your personal data only with:

• Payment processors (PayPal, Stripe, Buy Me a Coffee) — to process your payment. Their privacy policies govern how they handle your payment data.
• Email service providers — to deliver transactional emails such as order confirmations and download links.
• Hosting providers — our servers process your data to deliver the website.
• Legal authorities — only when required by law, a court order, or to protect against fraud.

We do not share your data with advertisers, data brokers, or any other third party for commercial purposes.

6. International Transfers

Some of our service providers (e.g., PayPal, Stripe) may process data outside your country of residence. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) or adequacy decisions — in accordance with GDPR requirements.

7. Data Retention

• Purchase records — retained for 7 years to comply with tax and accounting regulations.
• Support correspondence — retained for 2 years after your last interaction.
• Analytics data — retained in anonymised, aggregated form with no personal identifiers.

After the applicable retention period, data is securely deleted or anonymised.

8. Cookies

We use the following types of cookies:

• Essential cookies — required for the site to function (session, security). Cannot be disabled.
• Analytics cookies — help us understand traffic patterns. No personal data is stored. You can opt out via the cookie banner.

For detailed information, see our Cookie Policy.

9. Your Rights (GDPR / UK GDPR)

Depending on your location, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — request deletion of your data, subject to legal retention requirements.
• Right to data portability — receive your data in a machine-readable format.
• Right to object — object to processing based on legitimate interests.
• Right to restrict processing — request that we limit how we use your data.
• Right to withdraw consent — where processing is based on consent, withdraw it at any time.

To exercise any of these rights, email us at privacy@yourdomain.com. We will respond within 30 days. If you are unhappy with our response, you have the right to lodge a complaint with your local data protection authority (e.g., the CNIL in France, the ICO in the UK, the DPA in your country).

10. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately and we will delete it.

11. Security

We use industry-standard security measures including SSL/TLS encryption for all data in transit, access controls, and regular security reviews. No system is 100% secure; in the event of a data breach that poses a high risk to your rights, we will notify you and the relevant supervisory authority as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy. Material changes will be communicated by email to customers with active accounts.

13. Contact

For any privacy-related questions or requests:
Email: privacy@yourdomain.com
Address: [Your Business Name], [Street Address], [City, Country, Postal Code]